Service Automation Solutions

Service Automation Solutions

What We Do

Since 2003, Applied Systems has been working on software solutions for a European facility management project. The developed software is used in equipment that measures the flow parameters in heating- and cooling systems. Our team has developed a special software ecosystem for the customer’s products, consisting of desktop and mobile applications, a software licensing system, and a download system stored on the server.

In the past few years, Applied Systems has also contributed a lot to the development of wireless real-time field service solutions based on the augmented reality technology. The product range includes mobile, office, and online server solutions allowing technicians to gain remote access to critical information related to a work order and perform all necessary tasks on site.

How We Can Help Your Business

Field service automation is a sophisticated area of software development that requires a solid technical background and comprehensive approach. The Applied Systems team uses a combination of the latest technologies and proven techniques to provide you with up-to-date high-performance filed service solutions at a reasonable price. In particular, we provide the following services:

• developing applications for Android and Windows Mobile (Windows Phone) handheld devices
• using a wide range of development technologies, as for instance Android SDK and NDK, C++, Java, Apache Ant, Metaio SDK
• designing and implementing both stand-alone applications and complex field service automation systems
• integrating a developed solution into the existing framework or developing an end-to-end solution
• providing comprehensive support services throughout the product lifecycle

Experience at a Glance

The field maintenance solution for balancing the flow in heating and cooling systems allows:

• wireless reading, processing, and storing of data received from measuring equipment
• balancing equipment by comparing and analyzing different parameters
• synchronizing the data stored on a mobile device with a laptop or PC and vice versa
• receiving data from several sources simultaneously
• generating reports, tables , and graphs based on received data

Augmented Reality

The augmented reality solution for the on-site control and maintenance of equipment allows:

• getting a 360° view of equipment with an augmented reality overlay
• identifying every equipment component, both visible and hidden, its state and warnings
• detecting defective components and inconsistencies in equipment
• making pictures/videos with notes, collecting logs, generating reports, and uploading them all to a cloud storage
• reporting defective components to the maintenance department
• sharing the materials uploaded to the cloud storage with maintenance specialists
• connecting to a remote maintenance specialist to get step-by-step instructions live
• accessing an online catalogue to order the necessary spare parts

Why Service Automation Solutions

As modern industries are doing their best to keep pace with the latest improvements in the world of technologies, the need to ensure effective control and maintenance grows proportionally. Providing high-quality field services requires a well-trained staff, sophisticated equipment, and extra resources. Under such circumstances, special consideration must be given to effective field service management as it is the key to a significant competitive advantage in the quality, pricing and revenue of rendered services.

With the development of wireless technologies new types of portable devices appeared, which offered a new challenge to field service management. It was necessary to develop compatible software applications that provide the widest possible scope of functionality and visualization. This, in its turn, gave rise to mobile-based computer technologies that could not only ensure real-time access to all essential information but also facilitate inspection and maintenance of equipment on site.


Service automation solutions are demanded in various industries, especially in those requiring on-site control and maintenance. In particular, industries that will most likely benefit from service automation include:

• vehicle manufacturing and environment protection
• industrial equipment and electronics
• construction and facility management
• energy and oil and gas
• chemistry and medical technology